Delivery Policy for Pavitra Rasoi
At Pavitra Rasoi, we want to deliver fresh, hot, and pure vegetarian food straight to your home. We maintain high hygiene standards so that your food stays safe and tasty. By ordering from our website (www.pavitrarasoi.in), you agree to the simple delivery rules mentioned below.
1. ORDER PROCESSING AND LIVE TRACKING
We start cooking your food as soon as your order is confirmed and your online payment is successful. We pack your meals carefully in clean, safe boxes to keep the food hot. When our delivery rider picks up your food from our kitchen, we will send you a message with a live tracking link. You can use this link to see exactly where your food is in real-time.
2. DELIVERY AREAS AND RADIUS
To make sure you get your food hot and fresh, we only deliver within a specific distance or area around our kitchens. When you enter your address at checkout, our system will automatically check if we can deliver to your location. Sometimes, during heavy rain or unsafe road conditions, we may temporarily stop our delivery service to keep our riders safe.
3. DELIVERY TIME AND POTENTIAL DELAYS
Usually, it takes about 35 to 45 minutes for the food to reach your doorstep after you order. However, this is an estimated time. Your delivery might take a little longer if there is a lot of traffic on the road, heavy rain, or if our kitchen is extremely busy with too many orders. We request you to be patient during such times, and you can always track your rider’s location live.
4. DELIVERY CHARGES
Delivery fees are calculated automatically when you checkout. The fee depends on the actual road distance from our kitchen to your house. All packing and delivery charges will be clearly shown in your total bill before you make the payment. Pavitra Rasoi may also offer free delivery if your total order amount is above a certain limit.
5. ACCURATE ADDRESS AND CONTACT DETAILS
Please make sure to provide your complete and correct address, including your house number, floor, street name, and a nearby famous landmark. If our rider cannot find your house because of a wrong address, or if you do not pick up our calls for more than 10 minutes, the order will be cancelled. In such cases, we cannot give a refund because the food will get spoiled.
6. CORRECTION OF TRANSIT ISSUES
In case your food package gets damaged or leaks during the delivery, please contact our customer support team immediately. You can find our contact details directly on your active tracking screen, and our team will help you solve the problem quickly.
7. CHANGES TO THIS POLICY
We have the right to change or update these delivery rules at any time to make our service better. Whenever we make any changes, we will update the text directly on this page. We recommend you check this page from time to time to see the latest rules.
Shuddh • Satvik • Swadisht
Contact Info
+91-8604320397
pavitrarasois@gmail.com
Address
215/5, Juhi Lal Colony
near Gupta Chauraha,
Kanpur-208014